阅读: 8 发表于 2024-07-07 09:49
Question Woman , 02/06/2023
52 Year DepisitorI’ve written several reviews before. None have been addressed or done any good to resolve my issues with my BofA app.
After a number of years I cancelled an automatic transfer from my BofA checking account to my Valley Strong (then Kern School’s) checking account. This never was handled properly and I had to repeatedly “re cancel” the recurring transaction.
After multiple phone calls and three separate in person visits to my branch the manager sent in a legal complaint on my behalf. I subsequently received a letter from BofA stating that my request had finally been processed and that no further transfers would take place. This was accurate for two or three months and then the transfers started again.
I have no idea what I can do at this point other than closing my account. This would cause multiple problems for myself and my adult children whom I have linked with several of my accounts for a number of reasons. I’m highly disappointed with the bank I’ve chosen to work with my entire adult life and BofA seems not to care about the problem it’s set up for me and my family, nor how long it’s effected me.
I will, once again try to resolve the bank’s mistake but with great distain and now a quite a bit of distrust.
La Riena Poderosa de Furbies , 12/19/2022
MediocreThe app is not greatly designed and isn't as easy to navigate as other banking and credit card apps. Erica is beyond annoying and hardly ever helpful - except when I'm trying to find a feature that has been hidden away (like changing alerts) then it will take me to the screen I need. But the screen I need should just be easy to find in the first place. Even though I've turned off every alert for Erica, it still gives me a little notification light when I log in that I either have to live with or click on Erica to get rid of. I've also had issues with perpetual mobile notification alerts that never go away. I've tried searching everywhere in the app for some message, update, insight, something... even deleting and reinstalling the app multiple times and the notification comes back on my phone when the app is redownloaded.
I also really wish I didn't get notification to "pay a bill" when the account is a zero balance. It gives me a minor heart attack every time when I don't use the card, and then I get my "YOUR BILL IS DUE" alert, to frantically log in and see it's a "$0 bill statement" that I have to mark as paid. No other card I have with an app does this.
I only use BOFA when I absolutely need to - if my Discover card isn't accepted at an establishment. And I'm probably going to look into switching from BOFA to Chase.
Maes Momma , 02/01/2020
The Beginning by, Me.When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.